Eligibility:

  • Items must be in their original, unworn condition.
  • Returns must be requested within 2 days of receiving the product.

How to Initiate a Return:

  • Contact our customer support team at [email/phone number] to request a Return Merchandise Authorization (RMA) number.
  • Package the item securely with the RMA number clearly marked on the outside of the package.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a traceable shipping method to ensure your return is received.

Refunds:

  • Refunds will be issued once we receive and inspect the returned item.
  • Refunds will be processed using the original payment method.
  • Shipping and handling fees are non-refundable.

Exchanges:

We do not offer direct exchanges. Customers should follow the return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance.

Non-Returnable Items:

For hygiene reasons, pierced earrings are non-returnable unless they are damaged or defective.

Custom and Personalized Jewelry:

Custom and personalized items are non-returnable unless there is a defect in craftsmanship.

Policy Updates:

We reserve the right to modify this return policy as needed. Please refer to our website for the most up-to-date policy.